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This policy covers how bk8malaysia handles the personal data attached to your account — from the moment you register through every transaction made via Boost, GrabPay or Bank Transfer. We keep this page current so you always know what we hold, why we hold it, and what you can do about it.
When you open an account with bk8malaysia, we collect the details you provide at registration — your name, email address, contact number and the payment method you connect, whether that is Boost, GrabPay or a direct Bank Transfer. We also record transactional data: deposit amounts, withdrawal requests and the wallet balance shown inside your account dashboard after login. This data serves two purposes: verifying your identity before processing any financial movement, and keeping your account secure against unauthorised access. Beyond registration and transaction records, we log device and session signals — browser type, IP address and the pages you visit within the lobby — to identify unusual activity and resolve support queries faster. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners — such as payment processors handling your Boost or GrabPay transaction — those partners are bound by the same confidentiality obligations we apply internally. Data retention periods depend on applicable local law and the requirements of the payment rails we operate; the current retention schedule is visible on request through our support channel.
Transaction records tied to your Boost wallet are retained for account verification and dispute resolution, consistent with the obligations of the payment channel and applicable local requirements.
GrabPay payment data is processed through our payment partner's channel. We hold only the reference identifiers needed to reconcile your account balance and handle any query you raise with support.
Bank Transfer details — account name and reference numbers — are held for reconciliation and fraud prevention. We do not store full banking credentials; only the minimum needed to match a transaction to your account.
Not every interaction with bk8malaysia falls under exactly the same data rules. This section draws a clear line between what our privacy policy governs directly and what sits outside its scope — so you know where to look when a question comes up about a specific part of your experience.
Login activity, session tokens and account settings are fully within this policy. We control and are accountable for how that data is stored, accessed and deleted on request.
Deposits and withdrawals processed through Boost, GrabPay or Bank Transfer involve third-party payment processors. Their own privacy terms apply to the data they handle on their side of the transaction.
Game content delivered by studios such as Pragmatic Play or PG Soft is rendered inside our lobby but those studios operate their own data environments. We do not control game-engine analytics they may record independently.
Links to external services — including support tools or identity verification providers — lead to environments governed by those providers' own policies. We recommend reading them before submitting data outside our domain.
Your account is the starting point for most privacy actions. After logging in, the account dashboard shows your registered details — name, email, linked payment method — and you can update contact information directly from the settings panel without contacting support. If you spot a discrepancy between a transaction record shown in your wallet history and what you expected, raise it through live chat and our team will pull the relevant log for review. For more formal data requests — a full record of what we hold, or a request to delete data where local law permits — send a written request through the email channel listed in the support section below. We aim to acknowledge every data request promptly, though resolution timelines depend on the nature of the query and any applicable legal obligations. Availability of certain deletion rights depends on local law and the eligible region your account is registered under.
Log in and open the account settings page to see your stored profile details, linked payment method and transaction history. No support contact is needed for routine checks.
Update your email, contact number or preferred payment method from the settings panel. Changes take effect on the next login session.
Use live chat for quick queries about a specific transaction or session record. Response speed depends on query complexity and queue volume at the time.
For deletion or full-data requests, contact us by email with your account reference. We handle these subject to local legal requirements and applicable retention obligations.
If you have a question about this policy, want to review data we hold, or need to flag a concern, reach us through any of the channels below. For account-specific matters, have your registered email and account reference ready so we can locate your records without delay.
Open the chat widget from any page inside bk8malaysia. Use this for quick account questions, transaction queries or to start a data review request.
Send formal data requests — including full-record reviews or deletion requests — to our support email address. Include your account reference in the subject line.
Your account dashboard after login shows current wallet balance, transaction history and registered payment methods. Many routine data checks start and end here without needing a support contact.
We apply account-level access controls so that only your credentials unlock your wallet and transaction history. Session tokens expire automatically after inactivity, and we log access attempts so unusual login patterns can be flagged for review. Cookies on bk8malaysia are used for session continuity and lobby navigation — not for third-party ad targeting. You can manage cookie preferences through your browser settings, though disabling session cookies will affect login continuity. Data retention follows the minimum period required by local law and the payment rails we use; once that period passes and no legal hold applies, records are scheduled for deletion. If this policy changes in a material way, we update the version date at the top of this page and note the change in the policy body itself — so checking this page after a login prompt is the direct way to stay current.
Session tokens expire on inactivity. Login attempts are logged so we can flag patterns that look unusual and prompt a verification step before account access is restored.
Cookies here handle session state and lobby navigation only. We do not use them for cross-site ad tracking. Browser settings let you control cookie behaviour at any time.
We keep your data for the minimum period required by local law and payment-channel obligations. Once that window closes and no legal hold applies, records are queued for deletion.
Material changes to this policy are noted in the version date and described in the change section. Checking this page when you see a login prompt about updated terms is the direct route to the latest version.
Below are the questions we receive most often about how bk8malaysia handles personal data, your rights under this policy, and how to act on them.
We collect your name, email address, contact number and the payment method you link — Boost, GrabPay or Bank Transfer. We also record transactional references and session signals needed to verify your identity and keep your account secure.
Yes. Your account dashboard after login shows registered details, linked payment method and wallet transaction history. For a full formal data record, send a written request to our support email with your account reference included.
Log in and go to account settings to update your email, contact number or preferred payment method directly. Changes apply from your next session. If a field is locked, contact live chat with your account reference and we will review the correction request.
We share data only with service partners needed to operate your account — such as payment processors for Boost or GrabPay transactions. Those partners are bound by confidentiality obligations. We do not sell your data for marketing purposes.
Retention periods follow the minimum required by local law and the payment channels we use. Once the applicable period ends and no legal hold applies, records are scheduled for deletion. You can request the specific retention period for your account type via our support email.
Send a deletion request to our support email with your account reference in the subject line. We process requests subject to local legal requirements — some data must be retained for a minimum period under applicable law before deletion is possible. Availability depends on local law and eligible regions.